Home › CNA Practice Tests › Psychosocial Care Skills Questions › Question 63
An agitated resident is shouting in the dining room near other residents. What is a priority action?
- A.Tell the other residents to shout back so they can eat
- B.Ignore the situation because it is only making noise
- C.Help move other residents to safety and guide the agitated resident to a calmer area if possible, while getting help
- D.Turn up the television volume to cover the shouting
Correct answer
C. Help move other residents to safety and guide the agitated resident to a calmer area if possible, while getting help
Why
Protecting nearby residents and reducing stimulation in a calmer space are priorities during agitation, along with obtaining help. Ignoring the episode or adding noise worsens safety and distress for everyone.
Content outline: Psychosocial Care Skills - Emotional and Mental Health Needs: Confused and Combative Residents · From the Psychosocial Care Skills practice bank (PS-063).