Why should the nurse aide avoid asking a resident a series of 'why' questions, such as 'Why did you do that?'

• A.Why questions always take too long to write down
• B.Why questions must be recorded word for word in the chart
• C.Why questions can sound like blame and make a resident defensive
• D.Why questions are too short for a resident to understand

Why

Repeated 'why' questions can feel like an interrogation or accusation, which may make a resident defensive or upset. Asking what happened or how the resident feels gathers information in a calmer way.

Content outline: Role of the Nurse Aide - Communication: Questioning Techniques · From the Role of the Nurse Aide practice bank (RA-082).

Practice this domain as a full test

More Communication & Interpersonal Skills questions

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