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Communication & Interpersonal Skills

A new resident speaks a language the aide does not speak, and an interpreter has been called but has not arrived. What should the aide do now?

  • A.Speak English much louder and hope it becomes clear
  • B.Ask a young visiting child to translate health information
  • C.Ignore the resident until the next shift comes on duty
  • D.Use a picture board and simple gestures while waiting for the interpreter
Correct answer

D. Use a picture board and simple gestures while waiting for the interpreter

Why

Picture boards and simple gestures are safe temporary tools for basic needs until a qualified interpreter is available. Shouting does not overcome a language difference, a child should not translate health information, and ignoring the resident leaves needs unmet.

Content outline: Role of the Nurse Aide - Communication: Language Barriers · From the Role of the Nurse Aide practice bank (RA-083).

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