Home › CNA Practice Tests › Psychosocial Care Skills Questions › Question 56
Which tone and approach are most likely to calm an agitated resident?
- A.A loud, rapid voice with long explanations and warnings
- B.A sarcastic tone that shows you are not impressed
- C.Complete silence while staring at the resident for a long time
- D.A soft, slow voice, short simple phrases, and a relaxed posture
Correct answer
D. A soft, slow voice, short simple phrases, and a relaxed posture
Why
Soft, slow, simple communication reduces stimulation and is easier to process when agitated. Loud, sarcastic, or confrontational approaches tend to escalate the situation.
Content outline: Psychosocial Care Skills - Emotional and Mental Health Needs: Confused and Combative Residents · From the Psychosocial Care Skills practice bank (PS-056).