Home › CNA Practice Tests › Role of the Nurse Aide Questions › Question 96
The nurse aide must give a short telephone report to the nurse about a resident. What should the aide do?
- A.Identify yourself and the resident clearly and speak in a clear voice
- B.Speak in a whisper so other residents cannot hear anything
- C.Give the report without saying which resident it concerns
- D.Add personal opinions about the resident's family members
Correct answer
A. Identify yourself and the resident clearly and speak in a clear voice
Why
Clear identification of yourself and the resident and a clear, factual message prevent errors in telephone communication. Omitting the resident's identity or adding opinions makes the report unsafe and unprofessional.
Content outline: Role of the Nurse Aide - Communication: Telephone Communication · From the Role of the Nurse Aide practice bank (RA-096).