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Communication & Interpersonal Skills

A resident says only, 'I feel bad today.' What is the best clarifying response by the aide?

  • A.Assume the resident means pain and chart pain at once
  • B.Write a diagnosis in the chart based on the comment
  • C.Leave quickly because the statement is too vague to use
  • D.Ask the resident to tell you more about how they feel bad
Correct answer

D. Ask the resident to tell you more about how they feel bad

Why

A vague statement needs gentle clarification with an open question so the aide can report accurate information to the nurse. Assuming pain, charting a diagnosis, or ignoring the comment does not clarify what the resident means.

Content outline: Role of the Nurse Aide - Communication: Clarifying · From the Role of the Nurse Aide practice bank (RA-095).

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