Home › CNA Practice Tests › Psychosocial Care Skills Questions › Question 87
In some cultures, direct eye contact with elders may be seen as disrespectful, while in others it signals honesty. The best approach is to:
- A.Insist every resident must maintain eye contact with staff
- B.Assume all residents from one background want the same thing
- C.Be aware of differences, observe the resident's comfort, and follow the care plan and resident's preferences
- D.Avoid communicating with residents whose customs differ from yours
Correct answer
C. Be aware of differences, observe the resident's comfort, and follow the care plan and resident's preferences
Why
Cultural awareness means noticing individual preferences rather than stereotyping or imposing one norm. The care plan and the resident's own cues guide respectful communication.
Content outline: Psychosocial Care Skills - Cultural and Spiritual Needs: Respecting Beliefs and Practices · From the Psychosocial Care Skills practice bank (PS-087).