Home › CNA Practice Tests › Psychosocial Care Skills Questions › Question 10
A resident says, 'There is no point in trying anymore. Nothing will get better.' What is the most appropriate response?
- A.Agree that there is no point and leave the room right away
- B.Listen carefully, acknowledge the feeling of hopelessness, and report the statement to the nurse promptly
- C.Argue that the resident has many reasons to feel grateful
- D.Tell the resident not to say such things in front of staff
Correct answer
B. Listen carefully, acknowledge the feeling of hopelessness, and report the statement to the nurse promptly
Why
Hopeless statements deserve empathic listening and prompt reporting because they can signal depression or self-harm risk. Arguing, agreeing, or silencing the resident closes communication and may increase risk.
Content outline: Psychosocial Care Skills - Emotional and Mental Health Needs: Supporting Mental Health · From the Psychosocial Care Skills practice bank (PS-010).