Home › CNA Practice Tests › Role of the Nurse Aide Questions › Question 74
A caller on the phone asks if Mr. Lee is a resident and how he is doing. The aide should:
- A.Follow facility policy and HIPAA rules, typically not confirming or sharing information without proper authorization and directing the call to the nurse
- B.Confirm he is there and give an update
- C.Give only his room number
- D.Tell the caller to check social media
Correct answer
A. Follow facility policy and HIPAA rules, typically not confirming or sharing information without proper authorization and directing the call to the nurse
Why
Phone inquiries can be a privacy risk, and aides should not confirm presence or condition without authorization. Directing the call to the nurse and following policy protects PHI.
Content outline: Role of the Nurse Aide - Confidentiality and HIPAA: Telephone Inquiries · From the Role of the Nurse Aide practice bank (RA-074).